TCH Updates on SARS-COV-2/COVID-19
To Whom It May Concern,
This memo is to communicate to all Vendors, Customers, and other Stakeholders of TCH that all “shelter in place” orders that have been mandated by states and local governments to date have deemed TCH an essential business and therefore exempt from such orders. Our main industry of Commercial Construction, has been listed as essential. Additional guidance from Department of Homeland Security reinforces this position:
Pursuant to U.S. Department of Homeland Security’s Cybersecurity & Infrastructure Security Agency (CISA) Critical Infrastructure guidance (“DHS CISA Guidance”), workers and vendors providing essential services to maintain operations of these sites are specifically exempted from emergency closure orders.
TCH is a commercial distributor, service and installation company that provides needed security and safety products and service to many critical infrastructure businesses, including Healthcare Facilities, Public Works and Government, Grocery Stores and other essential services to the public particularly at this time. We are a big key to the critical supply chain engine that keeps the country going in time of National Emergency like this. Due to the nature of our business our employees are still working, though under additional health protocols following CDC guidelines.
For more information, please reach out to our team and we would be happy to provide additional information as this situation continues to evolve. We continue to constantly monitor this pandemic across the country in all of our locations to stay on top of the latest updates and do our best to be prepared for changes, as I am sure each of you are doing as well. Our standard hours remain, though 24/7 emergency service is always available to ensure our customers are able to operate uninterrupted.
As we here at TCH, along with everyone else works to deal with the spread of the Coronavirus (COVID-19), with guidance set forth from the CDC, WHO, and our local health authorities, we’ve come up with some changes that you should know about, so we can best work with you to ensure we meet your needs as well as possible during these disruptive times.
With the safety of our employees and the community at large in mind, TCH will halt all inessential travel of employees to remote sites and customers until April 1st or later, depending on how the contagion progresses.
We ask that our customers use phone calls, video chat, or other online forms of communication at this time if possible, rather than stopping by our offices for face-to-face visits. This also goes the other way. Our Sales, Estimators, Project Managers, and Detailers will also limit in-person interaction with others outside of our offices. This may already be your COVID-19 policy as well.
Our install techs will still be going on calls as necessary and as requested by our customers, but will be practicing safety measures including keeping greater distances between people as suggested by health authorities, as well as increased hand washing and sanitizing of hands and equipment.
Our factories are also committed to meeting shipping schedules. Many of our products meet the “Made in America” requirements so delays from China have been kept to a minimum. They also have plans to keep staffing needs sufficient throughout the pandemic.
We intend to keep our warehouse open and shipping material on your schedule. If/when it becomes necessary for our employees’ personal lives, we have a contingency plan to go to a two-shift schedule for flexibility, so employees that need to be in the warehouse and production areas and cannot work remotely can ensure shipments get packed and daily delivery schedules met.
While the safety of our employees and community is of utmost importance, we also want to do our best in these disruptive times to fulfill our commitments to our customers. Please know we’ll be doing our best to limit disruptions to our shipping schedules and Keeping you “on schedule”.
The Team at TCH